“Frequently Asked Questions”

Faq's about ace
  1. What are your qualifications?
  2. Are your tutors screened for child protection?
  3. Do you follow the school curriculum or have your own?
  4. Is there a set programme of study and can I view it?
  5. What educational materials do you provide?
  6. How much homework is required?
  7. What assessment and reporting do you provide?
  8. How will my child benefit?
  9. How are your advertised success rates (if relevant) determined?
  10. What is your fee payment schedule, and are there any additional charges?
  11. Do you have a refund policy?
  12. What is the maximum number of students in a class?
  13. If I am unhappy with the service, what is the appropriate procedure?

 

1. What are your qualifications?

ACE Learning Centre is a Member of Australian Tutoring Association (MATA) and adheres to its Code of Conduct. Qualifications of staff range from university undergraduate to graduate to post-graduate degree. The Managing Director holds B.Sc. (Hons) and M.Sc. degrees from the University of London as well as professional qualifications. All staff are trained and have experience in supporting students, and receive on-going training and advice.

2. Are your tutors screened for child protection?

The Centre complies with ‘Working with Children’ legislation and requirements.

3. Do you follow the school curriculum or have your own?

The programmes comprise both internally developed materials and reformatted materials from carefully selected Australian and British academic text books. The programme materials are aligned to the Australian School curriculum, and segmented into stages with each stage corresponding to a school year.

4. Is there a set programme of study and can I view it?

Yes, there is a set programme of study, although some flexibility is allowed with a modular approach to enable students to study the same topic at the Centre as in the school. All students and parents can view the programme.

5. What educational materials do you provide?

Students are provided with workbooks with questions. Students attempt one workbook a day. They are also provided with ‘Learning Books’ or “Supplementary Workbooks” to assist them to understand specific topics or concepts.

6. How much homework is required?

Each student is expected to complete 15 to 30 minutes homework everyday. Moreover, answer books are provided so that the student’s work may be marked by a responsible person at home and mistakes corrected by the student. Daily study in short time spans and learning from mistakes are the central features of the programme.

7. What assessment and reporting do you provide?

The performance of the student is monitored through a detailed Learning Record of work at the Centre and at home. Parents are advised on a quarterly basis at the Centre. (Please click ‘Sample Student Report’ on the top right of this page).
At the completion of each stage, each student is expected to take test(s). A certificate is issued upon successful completion of the test(s).
Once a quarter, a parent/student consultation is held to review student’s progress and to agree on short to medium term goals. Parent/student consultations also provide an opportunity for the parents, students and the Centre staff to address any issues related to students’ progress and performance.

8. How will my child benefit?

Your child will commence the programme after an initial assessment which identifies his/her appropriate starting point. This may not necessarily reflect his or her school grade or age. The starting point enables easy learning and bridges gaps which may exist due to lack of individual focus in a group teaching environment in a school. The student soon begins to feel the benefits of the programme because of the appropriate starting point and the alignment with the school curriculum. Ace Programmes with individualised study plans provide an excellent complement to the group teaching in the school. This approach also enables a student to progress beyond his/her school grade level.

9. How are your advertised success rates (if relevant) determined?

Success rates can be highly subjective unless verified by an independent organisation. Ace Learning Centre adheres to the Code of Conduct of the Australian Tutoring Association and therefore does not advertise success rates, since the success of a student may be attributed to several factors such as this Centre, the school, the parent and most importantly to the commitment of the student.

10. What is your fee payment schedule, and are there any additional charges?

The initial assessment of the student is free without any obligation to enroll. Should the student decide to enrol, there is an Enrolment Fee for registration and administration related to the enrolment. This fee is waived for enrolment of the second subject. Students may only discontinue at the end of a calendar month and a written notice must be submitted in the prior month. The Tuition Fee is payable per subject per calendar month per subject. Tuitions fees for mid month enrolments are pro-rated according to the date of joining. A 50% surcharge is applicable for the English Programme where parents opt for all homework to be marked at the Centre. These fees are shown on Centre Hours and Fees webpage. There are no additional charges. Fees are collected through a direct debit from Mastercard or Visa credit cards without any additional charge for the use of credit cards. A Direct Debit Authorisation form should be filled in at the time of enrolment for one-off fees and recurring monthly tuition fees. The Direct Debit may be cancelled at any time. Alternative arrangements exist for parents not wishing to pay by direct debit from their credit cards.

11. Do you have a refund policy?

Tuition fees are payable monthly in advance and are not refundable. Tuition fees paid for any period beyond the notice period are refundable.

12. What is the maximum number of students in a class?

Students attend the Centre once a week for 50 minutes per subject. As a general rule, there is one staff member for every four students. At the Centre, students exchange their homework, seek support for challenging questions, complete a workbook or a test and correct mistakes, if any, in their work.

13. If I am unhappy with the service, what is the appropriate procedure?

Parents and students are requested to raise any concerns or issues with the Managing Director informally at the Centre or in writing by e-mail to: admin@AceLearningCentre.com.au through Contact Us page. All concerns or issues will be addressed in writing or in a meeting at a mutually convenient time.

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